Frequently Asked Questions
How do upgrades actually work?
When you buy from one of our curated wine collections, every bottle is guaranteed to be high quality—but here’s the exciting part: you’ll also have a chance to score surprise upgrades to even more premium bottles at no extra cost! Imagine ordering a Cabernet and discovering an upgrade to a reserve bottle worth twice as much. It’s like unwrapping a gift every time you order.
What happens if I don’t like a wine?
We stand behind every bottle with our 100% satisfaction guarantee. If you’re not completely thrilled with a wine, let us know! We’ll make it right with a replacement or a full refund. Shopping with Underground Cellar is risk-free.
How much does shipping cost?
Simple and straightforward: shipping is free when you order 12 or more bottles. If your order is less than 12 bottles, we charge a flat rate of just $10. Plus, every order this year gets complimentary 2-day air shipping, so your wines arrive fast and fresh.
When will my wine ship?
Every wine sold is already in our Sonoma Cellar and ships immediately after each offer sells out. No delays, no hassles—just fast, reliable delivery.
What kind of wines can I expect?
We work directly with top wineries from Napa, Bordeaux, Tuscany, and beyond to bring you amazing wines at incredible value. From hidden gems to collector-worthy bottles, each collection is carefully curated by our team of experts.
Are there any hidden fees?
Nope! The price you see is the price you pay. There are no subscription fees, membership costs, or storage fees. Just exceptional wines and thrilling upgrades.
When do new wine offers go live?
Our new offers drop like clockwork—every Tuesday, Thursday, and Saturday—but here’s the twist: we love surprises! Keep an eye out for secret special offers that can pop up at any time. Check back often, or you might miss out on something extraordinary!
Who owns Underground Cellar now?
We’re proudly owned by Wine Country Connect, a family-run company with nearly 20 years of experience in wine e-commerce and logistics. Our team has helped ship millions of bottles and is passionate about bringing you the best wine-buying experience.
What makes Underground Cellar different from other wine sites?
We’re the only wine site that offers upgrades, turning your purchase into a thrilling discovery. With access to exclusive bottles, fast shipping, and our risk-free guarantee, Underground Cellar is your ultimate destination for wine lovers.
How do I get started?
It’s simple! Visit our featured offers page, explore the collections, and place your order. Your first upgrade might be the start of your new favorite wine adventure. Let the fun begin!